What does the phrase “emotional intelligence in the workplace” encompass?  There are five main areas of focus that are included in most studies:

• Self-awareness – of emotions and self-worth, and confidence in one’s abilities.
• Self-regulation – of emotions, standards of honesty, and adaptability.
• Motivation – drive to achieve goals, commitment, and initiative.
• Empathy – high sense of diversity, compassion, and is driven to assist others.
• Social Skills – skills in conflict management, communication, and leadership.

The course can be taken at your own pace and all results are recorded electronically.

In order to obtain your certificate you must first successfully complete these topics:

1. View and complete the e-learning
2. Complete and submit the feedback form

Once these activities are marked complete your certificate will be available to download and print.